User Roles

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User Roles Target Release Date: Mid February 2020

When you add a user to RocketReviews, you must select a user role. User roles assign permissions to a user such as the ability to read reviews, send requests, or access billing information. By default, each user role has a unique set of permissions designed to build teams that perform. You can also customize roles using User Role Permissions.

User Roles

User roles allow you to manage access to data and features for your team. Available user roles include:

  • Read Only:?Can only read content and data, but not submit data
  • Contributor:?Can access all content and data, add customers, reply and publish reviews
  • Team: Access and use of all core features
  • Manager: Use of all features and access to settings
  • Administrator: Full access to all features and can manage all settings, users, and billing
  • Account Owner: All permissions included

Default Permissions

The default permissions for user roles are as follows:

PermissionsReadContributeTeamManageAdminOwner
Read Reviews??????
View Reports??????
Reply to Reviews??????
Send Requests Manually??????
Add Customer??????
Import Customers??????
Send Requests Automatically??????
Show/Hide Review??????
Delete Customer??????
Request Modes??????
SMS Requests??????
Kiosk Mode??????
TextBack??????
Review Widget??????
Tag Widget??????
Review Badge??????
Conversion Pop-Up??????
Brand and Colors??????
Online Review Links??????
Feedback Settings??????
Notifications??????
Business Details??????
Add/Delete Users??????
Authorization Settings??????
Auto-Tagging??????
Default Configuration??????
API Details??????
Add Location??????
Delete Location??????
News and Updates??????
Change Plans??????
User Role Permissions??????
Access Billing Info??????
Cancel Account??????
Account Owner??????

Agency Manager

For agency accounts, Agency Manager is available in addition to the roles above. By default, Agency Manager is assigned the same set of permissions as Manager as well as the following agency-only permissions:

  • Agency Dashboard
  • Create Client
  • Delete Client
  • Agency Default Configuration

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